Book online: www.suprematur.com.br
Phone: +55 61 3328-3848 | 3034-3849
The entire negotiation process can be done by e-mail.
We have 24 hours service the 360 days of the year +55 61 99959-7535 | 99854-8866
Booking of vehicles with drivers (executive and corporate transportation) in the main cities of Brazil, creation of logistics for small, medium and large events, receptionists and coordinators, tours and city tours in Brasilia, tour guides, ticket issuance air travel, hotel reservations, restaurants, and event spaces.
To consider a service as confirmed the customer should receive an email with the details of the confirmation or a service voucher. Only this confirmation guarantees the reservation. If you do not receive our confirmation, please contact us: +55 61 3328-3848 | 3034-3849 email@example.com. During business hours: 24 h +55 61 97400-8078 | 99854-8866
The name and cell phone number of the caregivers (drivers, guides, coordinators, etc.) will be informed up to 6 hours in advance of the scheduled time for the start of the service. In events or larger orders the data will be sent in advance.
Yes. In fact, it is very important that the client provides all the information and elements necessary for the execution of the services, taking responsibility for their authenticity and correctness for the good progress of the service. This information includes place of start, schedules, number of passengers, among others. We suggest sending the schedule or agenda as well as the name and telephone numbers of a responsible person to answer any questions.
Yes. Changes or changes may be made without additional charge provided that it is in conformity with what was contracted. If there is a change in the tariff, it will be informed, and requested authorization of the additional via email or message. All changes must be sent to SUPREMA. Upon receiving the changes we will send the confirmation by email or message. If you do not receive a confirmation e-mail, please contact us through other means of communication to make sure the change has been made. +55 61 3328-3848 | 3034-3849; 24 h +55 61 97400-8078 | 99854-8866 (outside business hours).
The SUPREMA fleet is renewed before 5 years of use and meets the executive standard. The buses and buses have a maximum of 10 years of use. In special cases where the vehicles do not meet these conditions the customer will be informed.
All vehicles have full insurance coverage for passengers and third parties. In addition, the vehicles that carry out interstate travel have the civil liability insurance required by ANTT (RCO).
Vehicles are constantly monitored by drivers for maintenance. The maintenance provided in the manufacturer’s manual is performed and when abnormal conditions are noticed, they are subjected to occasional repairs and repairs to solve these specific situations. The company is responsible for the perfect state of repair, operation and cleaning of the vehicles to be used.
In case of breakdowns or accidents the vehicles are replaced as soon as possible. No additional cost to the customer.
The vehicles shall be used on roads or highways which have normal running conditions. Vehicles will not travel anywhere on unpaved roads. If it is necessary to use the vehicles on unpaved roads this should be informed in advance. If you are not informed the company reserves the right to interrupt the ongoing service. The driver has the autonomy to decide if the course has safe conditions for continuity of service. Identifying situations that could endanger passengers and vehicles, continuation of service is only possible if the contractor assumes in writing the total responsibility for any adverse situation.
Our drivers are professionals who are properly qualified to perform the function, attend uniforms following the executive standard and carry cellular telephony to facilitate communication and service monitoring.
By default drivers take their meals at times when guests are in the meeting or also eating their meals. However, it is necessary that the user allow adequate time for the driver to carry out his / her meals. If the service is in a remote location without access to popular restaurants, the customer / user must take responsibility for the driver’s power. In out-of-metropolitan services, the driver (s) ‘s food and lodging will be the responsibility of the customer.
The company is not responsible for objects that are forgotten in vehicles. Therefore we ask passengers not to leave objects inside the vehicles. We inform that if any object is found we will contact the client to make the return.
The Tourist Guides are registered professionals in CADASTUR (Ministry of Tourism) that carry out training and updates. If any of these prerequisites are not met the customer will be informed.
Our company has a team of receptionists, coordinators and assistants who perform support functions. The receptionists have the function of waiting for the passengers with the receptive plate. The coordinators group the passengers and organize the shipments in the vehicles to guarantee the good flow in the attendance. The Assistants are people who accompany groups along the agenda and who act as facilitators in hotel shipments, check-in and check-out, restaurant reservations, etc.
SUPREMA counts on drivers, guides, receptionists, coordinators and bilingual assistants. English and Spanish are more common and the reservation does not need to be done well in advance. In the case of languages like French, Italian, German, Korean, Chinese, Russian and others it is necessary to check availability for the date of service. For the hiring of bilingual staff will be charged an extra fee that will be informed case by case.
Snacks, beverages (non-alcoholic drinks) can be made available according to the customer’s needs. Consult us about options and values.
Accessories such as Baby comfort (From birth up to 13 kilos or 1 year old), Safety seat (Between 1 and 4 years old, plus or minus between thirteen and eighteen kilos), Lift or booster seat (For children between 4 and 7 years and a half) may be made available upon request. Your respective extra values will be reported.
It can be used to make a simple transfer within the metropolitan area, it can be used in daily availability and for trips.1 – Within the metropolitan area: in daily at disposal or in transfer.For the daily rates are defined previously the franchises of time and of mileage according to your need.
In the case of transfers that start at the airport there will be a tolerance of one hour waiting from the time requested by the contractor. After this time there will be an additional charge corresponding to the waiting time. On transfers from pre-defined locations (hotel, residence, convention center etc) the waiting tolerance is 30 minutes. After this time there will be an additional charge corresponding to the waiting time. By default, the driver is 15 minutes in advance at the requested time, as a courtesy.
2 – Outside the metropolitan area: travel, charter or transfers by stretches. In this case the tariff will be calculated considering two variables: the distance covered and the duration of the service. The boarding hours can be modified in up to one hour for more or less, according to ANTT regulations. Any amendment above this deadline must be previously authorized by ANTT. It is not allowed to change in the itinerary after the start of the trip, as divergences with the travel authorization issued are subject to fine and seizure of the vehicle. Boarding and disembarkation should preferably take place at single points to avoid extra charges. The driver has the autonomy to decide if the course has safe conditions for the continuity of the service. Identifying situations that could endanger the passengers and / or vehicle, the continuation and responsibility of the damages are of the contractor that must be expressed in writing previously. In care outside the metropolitan area, the food and lodging of the driver (s) will be the responsibility of the client.
The attendances will be recorded daily in detailed worksheets that must be checked and signed by a responsible person who accompanies the service. This measure aims to provide due transparency in the provision of services.
The service is not interrupted when the contracted franchises come to an end. In this case the driver can continue the service with express authorization of the contractor. If at the end of the service there are surpluses of mileage and / or time these values will be charged according to the values stated in the proposal.
In accordance with ANTT (National Land Transport Agency) regulations, any trip on a state or federal highway will be made through the prior issuance of a Trip Authorization , which includes the. This list must contain the full name, RG number and issuing body (Ex. SSP / DF) (under 12 years old without the RG must carry the Birth Certificate), and in the case of foreigners the passport number and the country of origin. The number entered must be the same as the original document that the passenger will carry during the trip. These data must be provided up to 48 hours before the start of the trip, for the request of the corresponding Travel Authorization with ANTT. If there is a divergence of documents in the inspection, which imposes a fine, this will be the responsibility of the contractor, as well as the payment of the charter of another bus to continue the trip. Subject to a fine of up to R $ 6,600.00 that can be upgraded. If you have any questions, please contact us or visit our website www.antt.gov.br . (ANTT Ombudsman: call 166 free) .
Our company strictly follows current regulations and has a registration with the Ministry of Tourism, together with ANTT, together with DFTRANS and other oversight agencies. Our vehicles have compulsory civil liability insurance for interstate and international travel and private insurance with coverage for passengers and third parties. By resolution of ANTT every transport company must carry civil liability insurance (RCO) with compulsory coverage determined by it.
Transfer is a point-to-point transfer. For example the transfer from the airport to the hotel is a transfer. The transfer can start at a hotel, airport, residence, event space, hospital, etc.
The length of time will always depend on the distance and the traffic at the time of service. It can last from 15 minutes to a few hours.
In the service available the driver with the corresponding vehicle follows the instructions of the contractor or a schedule previously sent for the transfer between several addresses.
At the time of hire the specified time and mileage deductibles are specified. There is a 5-hour, 8-hour, 10-hour and up to 24-hour franchise. What has to be taken into account is that after the given time of deductible, if the service continues, surplus will be charged as additional amounts. Another very important detail is that, in case of long service calls, the driver must be changed to preserve his rest and the safety of passengers.
At the time of hire the specified time and mileage deductibles are specified. There is a franchise of 50 kilometers, 60, 80, 100 and others. What has to be taken into account is that if the vehicle travels a mileage higher than that determined in the deductible, surplus will be charged as additional values.
Each vehicle has, in its description, the approximate capacity of the trunk. If you have any questions about your luggage, please contact us. It will be my pleasure to serve you.
Drinking on board is not allowed. Special cases should be consulted upon hiring.
It is considered “no show” when the passenger or guest does not appear on the reservation date and time, regardless of the reason.
Yes, in this case will be charged the values of the proposal and any tariffs such as parking lots, tolls or others that are necessary to start the service.
Yes, but there may be a cancellation fee. See our cancellation policy.
– For services within the urban perimeter: The contractor may exercise his right to repent in writing, up to 07 (seven) calendar days after signing the contract ( when there are still more than 03 days for the beginning of the service ), being refunded, in 05 (five) business days, the amount paid in full. In case of cancellation with 72 hours or more before the start of the service: will not be charged a fine, refund of one hundred percent of the amount paid within 05 (five) days. With more than 24 hours and less than 72 hours before the start of service: a fine of 50% of the total amount agreed in this contract will be charged. With less than 24 hours of the combined time for the start of the service or NO SHOW: a 100% penalty of the total amount agreed in this contract will be charged (NO REFUND).
– For out-of-town services, travel and charters: The contractor may exercise his right to repent in writing up to seven (7) calendar days after signing the contract ( more than 60 days for the beginning of the service ), being returned, in 05 (five) business days, the amount paid. After the legal period foreseen for repentance, a termination penalty will be levied, for cancellations and cancellations, in the amount of 30% of the contract value, regardless of whether the reason is involuntary or not.
In order to formalize the rescission of the contract, the withdrawing party must send prior notice in writing to the other party.
IMPORTANT: In the case of calls between cities or during calls during high season, these conditions may vary and this will be informed to the customer.
Parking is a charge that is usually charged at airports, malls, avenues or neighborhoods with great movement. Whenever it is necessary to use the parking, this fee will be paid by the client / contractor.
The toll may be included in the total amount of the trip or it may be charged outside, according to the customer’s preference. In case of doubts consult us. It will be my pleasure to serve you.
The standard dress of the executive transport is the social clothes, with suit and tie. If you prefer a more relaxed dress you can apply for a polo shirt.
For purchases made outside the online system, the payment can be made in cash, Visa and MasterCard, by bank transfer with proof and payment or bank slip. For payment by check the compensation of the same must happen before the beginning of the service. For online purchases the payment will be made by credit card or bank draft. Purchases made with ticket can take up to 2 days to process.
Expenses with parking lots, tolls, tickets of any kind, as well as others that may occur, are not included in the price and will be borne by the contractor. Additional fees must be consulted at the time of booking and must be stated in the confirmation.
Only for companies with a registry approved by the SUPREMA financial department.
Billing only for companies with more than one year of registration, by completing the request form and approving the requested documentation and consulting credit support systems.
The user of the service must be aware of the conditions in which the receptive and the service will be performed, regardless of where the same begins. The same, before leaving the place of beginning of the service (for not locating the vehicle or the driver or other reason), you should contact the SUPREMA directly. +55 61 3328-3848 | 3034-3849; firstname.lastname@example.org h +55 61 97400-8078 | 99854-8866
Changes to schedules and last minute schedules should be reported directly to the driver and to SUPREMA via email or telephone. Changes or changes will be confirmed by SUPREMA. If this does not occur the changes will not be considered confirmed. CONTACTS: +55 61 3328-3848 | 3034-3849; email@example.com; 24 h +55 61 97400-8078 | 99854-8866
The team that is scaled to perform the service will only leave the place of the beginning of the service after contacting the user or, failing to establish contact, after waiting 1 hour from the scheduled time for the presentation of the passenger (s) if the service starts at the airport or 30 minutes if the service starts at another address (hotel, residence, convention center, etc.) After this time is considered in the show.